It’s natural to have lots of questions when considering leaving your beloved pet with someone new for the first time. To help you, we’ve provided a list of some of the frequently asked questions that come up:
What areas do you cover?
We are based in Cockermouth and offer all our services to everyone in Cockermouth, Papcastle, Brigham, Broughton Cross & Embleton. Even though we don't offer our dog walking services to Little Broughton, Great Broughton, Greysouthern and Eaglesfield, we do offer our Pet Pop-In service to these villages.
We can do a little further out as one off walks/Pet Pop-Ins every now & again, but we can't offer regular services outside of our usual radius. You will be charged an extra £5 to help cover the fuel charge that gets paid to the team.
How do I book a service?
If you're a returning customer, you need to click "Book Now" then follow the steps on the website to choose the service you want, and when you want it. You have until 6pm the previous day to book or amend a booking.
How is billing and payment handled?
You can pay cash on a weekly basis or we can email you an invoice on the last day of every month.
Payment is due within 14 days from receiving the invoice.
All payments should be paid by cash, cheque or bank transfer.
Bank Transfer: A simple, direct payment into our bank account. When asked for the 'Payee Reference' please enter your pet's name and your surname. (i.e. Bindi Le Voi)
Account Name: Lakeland Dog Walker
Sort Number: 01-02-17
Account Number: 23127740
Cash: Please place cash in a sealed envelope with your pet's name and the date written on the front.
Cheque: Please write your dogs name on the back of the cheque. Due to local bank closures, cheques will be paid in as soon as possible, however it may be about a month before I can get to the nearest bank.
What is your cancellation policy?
We understand circumstances can change last minute so you have until 18:00 the day before to cancel or amend a booking.
If you cancel a walk after 18:00 the previous day, you will be charged 50% of the service cost as a staff member will have already been assigned to do complete the service.
If you cancel on the day a service is due to be carried out or we are unable to see to your pet as a key has not been left out (for example), you'll be charged in full.
What happens if my dog gets wet and muddy on their walk?
We try our best to keep your dog(s) as clean as possible, but we do live in the Lake District and dogs do looooove a muddy puddle! We ask that you leave a dog towel out for us to use and if you have a hose pipe we could use, let us know the location. Each Lakeland Dog Walker has a small dog wash in their van and a number of towels for emergencies. Please let us know what you’d like us to do with you dog when we get them home: shut certain doors, place in a crate, leave in a kennel, confine in a certain part of the house….?
Can I meet the walker beforehand?
Absolutely, this is something we strongly encourage. We want you to be 100% happy about the walker who's taking your dog out every day. It's also a good idea to have your dog meet the walker in your presence before they come into your home without you there.
We do understand this is not always possible, especially if you're just visiting the area or need last minute help.
Are all dogs suitable for walking?
We only offer group walks therefore your dog has to be well socialised with no aggressive tendencies. Ideally, your dog should have good recall when off the lead and if they are to be kept on the lead, they should be able to walk nicely and not pull or lunge (as we walk up tp 6 dogs at a time).
We do not accept any bitches that are in season and we only accept friendly un-neutered dogs - check out our neutering policy.
We also do not accept dogs that bark or howl excessively as it can upset the other dogs on the walk and cause problems.
Will my dog be walked by the same person each day?
Yes and No: There are two main dog walkers in the team. Naomi & Hannah.
We try and organise the day so your dog will get the same dog walker each visit, however we do have to chop and change depending on which dogs are booked in, how busy we are and who is working.
Do we have to give you a set of keys to our home?
We prefer to use a secure key box so any one of the Lakeland Dog Walkers can attend to your pet’s needs. It also makes logistics a lot easier as we are not having to meet up and swap over keys each day.
If you do not like the thought of a key box, please provide us with 2 sets of keys to keep hold of (one for Naomi and one for the other Lakeland dog walker that sees to your pet).
Under no circumstances will we ever label your key with your address, or have your secret code saved anywhere other than on our password protected database.
Do you take photos of our pets?
Yes, we try and take photos and videos of our daily adventures. These photos will be sent to you after each visit along with a little report of what your pet got up to. We may also use these pictures and videos on the website, social media and in advertising. Some of the photos may also be used in competitions and for merchandise such as greeting cards and the yearly calendar. If you do not want us using photos of your pets, please let us know when booking.
Are you available evenings, weekends or bank holidays?
Our normal working hours are Monday to Friday, 09:30 - 15:00 throughout the year, however we do offer Pet Pop-Ins at the weekends and bank holidays if we are available.
We do not offer any dog walking services on Bank Holidays or at the weekends.
I'm going away for a few days; can my dog stay with you?
Unfortunately not: anyone keeping animals at their home in exchange for money needs a licence from the council which we don't have. We used to offer a Home Sitting service, but since Naomi has mini humans in her life now (and the other Lakeland Dog Walkers have other commitments at the weekends and in the evening), we can no longer offer this service. We can recommend a few other companies that do dog boarding and home sitting though, so please just ask.