Book a service with Lakeland Dog Walker
ALL online bookings must be in by 18:00 the previous day!
If you try and book a service after 18:00 the previous day, they system may not let you or it may be missed. We will probably be able to help you, so please contact Naomi asap to get your pet added to the diary.
We cannot accept any pets from covid-19 positive households, sorry.
Services are available Monday to Friday, 09:30 - 15:00 (Pet Pop-Ins are available most weekends too)
It's easy once you know how, but for the first few times you book a service, it can be a little confusing so we've made it simple for you:
To Book a Service
Click the "Book Now" button above which will open a new page.
Enter your log in details, then click the green "request services" button on the top right of the screen.
A calendar appears: Click the dates you need our services.
Select the service you require using the drop down menu.
Choose a pick-up time slot (if you require a specific pick up time, please let us know, otherwise it will be between the time slot you have selected)
If there is anything you think we should know about, please write this in the "Notes" box.
Click "Add to Request"
If you have other services to book, please do the same as above.
Finally, click the green "submit now" box and the requests will be sent to us. (If you fail to click this box, we will not receive your requests).
To Cancel a Service
If you want to see what services you have booked, or need to cancel a service, click "Schedule" and the calendar will appear.
To cancel a service just click on a date in the calendar then click "CANCEL".
To book, cancel or ammend a service, please give us as much notice as possible but the deadline is 18:00 the day before as this is when a team member is assigned their jobs for the next day. There will be a cancellation fee if you need to cancel after 18:00 the day before
Please note, a service is not confirmed and in the diary until you get the confirmation email sent to you