Frequently Asked Questions
Here are a few of our most frequently asked questions.
If you have any other questions, or you need a more detailed answer, please don't hesitate to contact us.
"What areas do you cover?"
Our main areas are Keswick, Portinscale, Braithwaite, Thornthwaite, Cockermouth, Dearham, Tallentire & Dovenby.
We can occasionally do a little further out, however you will be charged an extra £2.50 to help cover the extra petrol needed.
"Are all dogs suitable for walking?"
We are only suitable for the average friendly, family dog. We do not accept any bitches that are in season and we will not accept any dogs with aggressive tendencies, or any registered under the Dangerous Dogs Act. We can only take out one entire male per walk, so if you have an unneutered male, it is best to book well in advance. We also do not accept dogs that bark or howl excessively or pull excessively on a lead.
"How do I book a service?"
We have a very handy online Booking System. If you are a new customer or you have not yet inputted your data, you need to register yourself and your pet on to our database.
If you're a returning customer, you need to LOG IN then follow the steps on the website to choose the service you want, when you want it, and, if it is a one off walk or a regular weekly walk.
"Can I meet the walker beforehand?"
Absolutely, this is something we strongly encourage. We want you to be 100% happy about the walker who's taking your dog out every day. It's also a good idea to have your dog meet the walker in your presence before they come into your home without you there.
"What is your cancellation policy?"
As we have limited places a cancellation policy has been put in place. We understand circumstances can change last minute so you have until 18:00 the day before to cancel or amend a booking.
If you cancel a walk after 18:00 the previous day you will be charged 50% of the service cost.
If you cancel on the day a service is booked or If your dog is booked in and we come to your house to pick them up and they are not there or we are unable to get in your house for whatever reason, you will be charged in full.
"How is billing and payment handled?"
An invoice is emailed to you monthly - usually the last day of the month.
Payment is due within 14 days from receiving the invoice.
All payments should be paid by cash, cheque or bank transfer.
Bank Transfer: A simple, direct payment into our bank account. When asked for the 'Payee Reference' please enter your pet's name and your surname. (i.e. Lexi - Le Voi)
Account Name: Lakeland Dog Walker
Sort Number: 01-02-17
Account Number: 23127740
Cash: Please place cash in a sealed envelope with your pet's name and month written on the front. (i.e. Lexi - January)
Cheque: Please write your dogs name and the month on the back of the cheque. Due to local bank closures cheques will be paid in asap however it could be a month before I can get to the bank.
"Are you available evenings, weekends and bank holidays?"
Our working hours are Monday to Friday, 09:00 - 16:30 throughout the year.
Naomi is the only member of staff who works on a weekend. There will be no weekend work between 27th July until 5th October 2019. Between 5th October and 14th December we can offer pet feeding and pee breaks, but dog walking on a Saturday will not commence until January 2020.
We do not work on Bank Holidays or on any Sundays.
There may be a few dates that we cannot work, these will be emailed to you along with your invoice.
"Do we have to give you a set of keys to our home?"
We prefer to use a secure key box, however if you do not like the thought of a key box, please provide us with 2 sets of keys to keep (one for myself and one for the other Lakeland dog walker that sees to your pet).
Under no circumstances will we ever label your key with your address, or have your secret code saved with your address.
"I'm going away for a few days, can my dog stay with you?"
Unfortunately not: anyone keeping animals at their home in exchange for money needs a licence from the council which we don't have. We used to offer a Home Sitting service, but since Naomi has a mini human in her life and another one on the way (and the other Lakeland Dog Walkers have other commitments at the weekends and in the evening), we can no longer offer this service. We can recommend a few other companies that do dog boarding and home sitting though, so please just ask.
"Do you take photos of our pets?"
Yes, we try and take photos and videos of our daily adventures. These photos and videos are used on the website, on social media and in advertising. Some of the photos may also be used in competitions and for merchandise such as greeting cards and the yearly calendar. If you do not want us using photos of your pets, please let us know when booking.
"Will my dog be walked by the same person each day?"
Yes and No: There are five main dog walkers in the team. Naomi, Bryan, Hannah, Miechelle & Sam.
Bryan covers the Keswick area full time.
Hannah & Miechelle cover the Cockermouth areas full time with Sam working Part time.
Naomi runs the company and steps in to walk the dogs on busy days as well as covering any holidays.
We try and organise the day so your dog will get the same dog walker each visit, however we do sometimes have to chop and change depending on which dogs are booked in and how busy we are.